Privacy Policy

Effective Date: 17-8-2025

Company Name: Fluxhelp

Email: support@fluxhelp.com

Applies To: Users in the United States and Canada

1. Introduction

Fluxhelp ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Email address
• Mailing address
• Phone number
• Payment information (processed securely via third-party payment processors)

b) Technical Information

• IP address
• Browser type
• Operating system
• Device information
• Browsing activity (via cookies and tracking technologies)

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchase or account
• Send updates, marketing, or promotional content (only with your consent)
• Improve our website, products, and customer service
• Comply with legal and regulatory requirements

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience, analyze traffic, and deliver personalized ads. You can manage or disable cookies in your browser settings.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Service providers (e.g., payment processors, shipping carriers)
• Legal authorities, when required by law
• Marketing and analytics tools (only aggregate or anonymized data, where possible)

6. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

7. Data Storage and Security

We use commercially reasonable security measures to protect your information. However, no method of transmission over the Internet or storage is 100% secure.

8. Your Rights

For U.S. Residents (including California):

You may have the right to:

• Access the personal information we hold about you
• Request deletion of your personal data
• Opt-out of the sale of personal data (Note: we do not sell data)
• Request information about how your data is collected and used

To exercise your rights, email us at: support@fluxhelp.com

For Canadian Residents:

Under PIPEDA, you may:

• Request access to your personal information
• Request correction of inaccurate data
• Withdraw consent (where applicable)

To exercise these rights, contact us at support@fluxhelp.com

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

10. Children’s Privacy

Our services are not intended for children under the age of 13 (U.S.) or 14 (Canada). We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes means you accept the revised policy.

12. Contact Us

If you have any questions about these Terms, please contact us:

Email: support@fluxhelp.com
Mailing Address: 3000 Erwin Rd Durham, NC 27705 United States